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Availability Management
SLAM | Service Management | Data Intelligence| End User Computing |EATS
Measure and optimize the availability of IT services with ITSM Availability Management.
The benefits with ITSM Availability Management includes:
- Ensuring the availability levels that are guaranteed to customers in the Service Level Agreements (SLAs) will be met.
- Measuring the actual availability levels, improves them if necessary, and contributes to customer satisfaction.
- If defined thresholds are exceeded, the system automatically notifies the appropriate staff allowing them to pro-actively address the issues.
ITSM Availability Management Features and Functionality includes:
- Calculating downtimes
Calculates downtimes of configuration items and services with regards to agreed maintenance windows and service times; displays incident, problem and change management
- Measuring availability
Detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service
- Evaluation of "Mean time to repair (MTTR)" and "Mean time between Failure (MTBF)"
Calculates the average downtime (MTTR), i.e. the average duration between the occurrence of an incident and recovery of the service, and the average time between closure of the incident and the occurrence of the next incident (MTBF)
- Graphical visualisation
Displays the availability status of configuration items (available/down) through symbols and colours in Graphical Explorer
- Identification of variances from the goal
Compares actual availability with the values agreed in the SLAs
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