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Change Management
SLAM | Service Management | Data Intelligence| End User Computing |EATS
ITSM Change Management records each change request and controls all linked processes.
Benefits with ITSM Change Management include:
- Avoiding negative effects of IT services with the help of improved risk management.
- Predict costs more accurately.
- Increase the quality of IT service delivery by reducing unauthorised or incorrect changes.
- Comply with legal control requirements for Change Management, such as the SOX.
ITSM Change Management Features and Functionality include:
- Recording change requests
Records change requests or generates them from existing incidents and problems
- Multi-level authorisation process
Sequential or parallel processing of authorisation levels with freely defined phases
- Electronic signature
Verifies personal data with a second user login; electronic release of change request
- Forward schedule of change
Identifies possible conflicts with planned changes
- Analysis of effects and risks
Displays all configuration items affected by a change
- Management of back-out plans
Creates and maintains back-out plans
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