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Configuration Management
SLAM | Service Management | Data Intelligence| End User Computing |EATS
ITSM Configuration Management, enables you to have constant access to IT infrastructure and all Configuration Items (CI).
The benefits of ITSM Configuration Management includes:
- Immediately determine any effects and dependencies through graphical visualisation of all configuration items (CI) and their relationship to each other as well as to service level agreements, incidents, problems, changes and releases.
- The CMDB-Software ITSM Configuration Management supports integrated life cycle management by managing the configuration items from acquisition to deletion.
- Keeps the data in the CMDB current and correct with the automated variance comparison between the actual IT-Infrastructure and the CMDB.
ITSM Configuration Management Features and Functionality include:
- Capturing the IT Infrastructure
Batch generation and updates of configuration items, components and attributes
- CMDB Software for CI Discovery
Captures the IT Infrastructure such as hardware and software, as well as network devices with the optional CMDB tool, iET CMDB Discovery
- Automatic variance comparison
Compares previously recorded configuration items against the inventory in the CMDB with the add-on CMDB software, iET CMDB Intelligence. iET CMDB Intelligence identifies authorised changes via this variance comparison
- View of shared services scenarios
Assigns a configuration item with different services to multiple customers
- Maintenance of CMDB
Manages the Definitive Hardware Store (DHS) and the Definitive Software Library (DSL)
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