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Mobile ITSM
SLAM | Service Management | Data Intelligence| End User Computing |EATS
iET Mobile ITSM gives mobile workforces access to iET ITSM from their existing mobile devices.
The benefits with the Mobile ITSM module includes the ability to:
- Eliminate redundant activities, such as transferring data from paper to computer
- Increase the productivity of mobile workforces
- Improve customer and SLA response times
- Improve accuracy of data captured
- Streamline service calls
The Mobile ITSM Features and Functionality includes:
- Update, open and close incidents remotely
- Work online and offline
- Easy to use mobile interface
- Integrate to other applications in addition to iET ITSM
- Create customized screens
- Synchronise iET ITSM forms to devices in the field
- Authorise changes remotely
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