|
Problem Management
SLAM | Service Management | Data Intelligence| End User Computing |EATS
ITSM Problem Management allows the ability to analyse the causes of incidents and problems and remove them.
Benefits of the ITSM Problem Management solution include:
- Substantiated cause analysis allowing you to implement permanent solutions for recurring incidents.
- Detect and fix issues before the users notice them.
- Known errors and workarounds are available for your service desk staff to react appropriately.
ITSM Problem Management Features and Functionality includes:
- Reporting issues
Documents and prioritises problems; links related incidents.
- Continuous analysis of problems
Graphical visualisation of affected configuration items; meaningful reports
- Integrating Change Management
Automates the generation of change requests.
- Closing and processing problems
Automates the closing of all incidents related to a problem
|