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Release Management
SLAM | Service Management | Data Intelligence| End User Computing |EATS
ITSM Release Management ensures timely and error free rollouts.
The benefits of ITSM Release Management include:
- Achieving a higher success rate by implementing newer or updated hardware and/or software.
- Encountering less service interruptions by avoiding non-compatible or incorrect components.
- Optimising your resources when planning, developing, testing, approving and distributing releases.
ITSM Release Management Features and Functionality includes:
- Administration of releases
Plans, tests, implements and monitors software and hardware releases
- Successful rollouts
Plans timely, scheduled rollouts; Identifies effected configuration items and documents all changes in the CMDB
- Interaction with change and configuration management
Optimal coordination and communication through integration of change, configuration and release management
- Control authorisation process
Multi-level authorisation process: parallel or sequential
- Electronic signature
Electronic releases in compliance with legal requirements
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