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Self Service
SLAM | Service Management | Data Intelligence| End User Computing |EATS
Allows the input of incidents and service requests as well as research information.
Benefits of Self-Service include:
- Reducing the number of incoming calls and follow-ups to ease the workload of your Service Desk personnel.
- Having immediate access to information about current events.
- Assisting your customers and partners to be independent from service times and availability.
Self-Service Features and Functionality includes:
- Maintenance of the user profile
Manages requests for access privileges, and changes of personal data
- Incidents and service requests
Entry and status tracking of incidents and requests
- Knowledge base
Access to information via the knowledge database, which stores FAQs as well as the news ticker
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