SERVICE MANAGEMENT 
SLAM | Service Management | Data Intelligence| End User Computing |EATS
TMG decided a real alternative was long overdue in the local market. With expensive solutions being churned out by the big boys, we searched long and hard as to what real alternative could realistically match them on functionality and performance. We’ve found it and formed an exclusive Australian and New Zealand partnership with US based iET Solutions. iET Solutions have had a small presence in Australia for a number of years with some companies adopting their ITSM framework to easily configure the solution to meet their specific needs.
ITSM
iET ITSM is an IT Service Management (ITSM) and Business Service Management (BSM) software solution that is used by numerous companies to improve the efficiency of their IT services. ITSM is "ITIL-aligned" and supports the ISO/IEC 20000 requirements.
Being a component based system, there are a number options for analysing and optimizing IT processes as well as managing the IT infrastructure.
The key benefits include:
Scalability
Allows IT departments and IT service providers to deliver IT services to mid-tier companies and large enterprises.
Short implementation time and low cost
Standard implementation in under a month (depending on complexity), fixed-price offer for even complex ITSM software installations
Simplified Integration
Open standard interfaces, web-enabled, platform-independent.
Low Total Cost of Ownership
Vendor-independent enhancements with open source data model; quick, easily implemented user-specific customisations via the graphical development environment, iET Developer's Studio.
Multi-client capability
Logical separation and management of data from individual clients in the database.
About iET Solutions
iET Solutions develops, markets, and supports award-winning software applications for the IT service management market. Their ITSM suite is built around ITIL standards and has been verified by Pink Elephant - a world leader in ITSM education - to be compatible with core ITIL best practices. For the purposes of process analysis, CMDB management, and risk and security management, iET Solutions offers integrated solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America and is proud to have The Mastermind Group heading their Australian and New Zealand Service Management Practice.
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